In the myriad of words that pop up every day around AI, conversational AI tends to confuse people.
Is it a chatbot? A virtual assistant? Or is it something to better understand your customers' conversation?
In this article, we’ll cover:
This technology allows machines and computers to have conversations with humans, giving the impression of talking to a real person.
Think of Siri or Alexa - when you ask for something, you can talk like you are speaking to someone. And the technology replies just as if it were a human talking.
"Conversational AI" is usually used interchangeably with "chatbot."
However, they're not exactly the same thing.
Conversational AI chatbots can use technology to interact with the user and help them get the answers they need by understanding the context, identifying the sentiment, and handling more complex conversations.
Not all chatbots use conversational AI. Most are rule-based, meaning they're designed with specific responses and can't go beyond them.
Conversational AI combines machine learning (ML) and natural language processing (NLP).
Through machine learning, the conversational AI tool gets its intelligence.
The more conversations the tool has, the better it can become because the ML models have more data to work with.
Our conversational AI solution, Crystal, is a Business Intelligence application that you can ask questions to and receive the information you're looking for based on your company data.
As an example, if you are a business user who wants to investigate sales trends, or employee performance, you can ask Crystal via text or by speaking with, and you will receive the information via chart or visualization that can easily be shared or further looked at.
Conversational AI has a wide range of benefits. Here, we focus on three key benefits that will help you improve your business:
Today, advancements in LLMs and Generative AI are gradually making conversational AI a second language, enabling people to talk to technology and technology to talk back to them.
It is a genuine revolution where technology runs invisibly in the back, and humans are the protagonists, always.
It's not a matter of if but rather when generative AI will be integrated into business everywhere. We believe, when it’s done, it should be safe and secure, giving organizations private access to their data, always putting people first.